Service Coordinator (Dispatcher)

Lancaster, PA

We are seeking an all-star Service Coordinator to help us win the day! 

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who we are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Lancaster. You’ve probably seen our trucks, our ads, and our online reviews. What you don’t know is what it’s like to be a part of a team like this. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

Why we need you

Because we offer top-of-the-line products and services, we need a top-of-the-line Service Coordinator who genuinely cares about the customer and looks at this opportunity as not just a job, but a career.

The big task

You will evaluate customer calls and match the right technician to every job.

Key sub-tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Ability to work independently.
• Participate in daily huddles and training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress. 

Skills and experience

  • Detail-oriented
  • Excellent communicator
  • Ability to multi-task 

What we offer

  • Great benefits! Medical Insurance - health, dental, vision, life insurance, short-term and long-term disability
  • Paid vacation within 3 months of the start date
  • New technology, including integrated software, Service Titan and DialPad
  • 401k Plan with a company match
  • Life insurance paid by the company 
  • A fast-paced, supportive, exciting, and upbeat team atmosphere
  • Regularly scheduled company events  

Learn more about us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Lancaster Plumbing Heating Cooling & Electrical by visiting www.LPHservice.com. When you're ready, please follow the directions to apply for this position.

Equal Opportunity Employer